Frequently Asked Questions

Our Mission Statement

Hardwood To Go's goal is to make shopping for lumber on the internet simple and fun. We never compromise on the quality of our wood or the net tally, so all of your woodworking projects will be rewarding and cost effective. You can expect the best customer service available on the internet today.

Why buy from Hardwood To Go?

1) Purchasing Power-- You will receive top quality lumber and moldings at great prices, because we are large volume direct importers of exotic lumber. We also purchase large volumes from domestic sawmills.

2) Selection and Quality-- Your premium material will be hand selected from millions of board feet of inventory.

3) Customer Service-- We work really hard to make sure you get the boards you need for your project.

What are you prices based on?

Our lumber is priced by the board foot. Our Grade A Ipe Decking is sold by the lineal foot. Our moldings are sold by the lineal foot.

How do I calculate board footage?

[thickness(in inches) x width (in inches) x length (in feet)] / 12

For example, if a board measures 4/4 x 6" wide x 5' long then the following calculation applies:

(1" thick x 6" wide x 5' long) / 12 = 2.5 board feet

Note: The board footage of our packs is calculated prior to surfacing and straight line ripping!

What are the widths and lengths of your packs?

Your CRAFTpaks, PROpaks, and COMMONpaks will be supplied with good width and length. CRAFTpak lengths will be from 4"-12" in width and 4'-8' in length. PROpaks and COMMONpaks will be filled with longer lengths and similar widths.

What is S2S(surface 2 sides)?

This is how all your CRAFTpaks are sold. Each board goes through a planer that creates a smooth surface on each face of the board.

What are 13/16", 1 1/16", and 1 13/16", etc.?

These fractions are the finished thickness of each board. A board finished to 13/16" comes out of a 4/4 (1 inch) board. A board finished to 1 1/16" comes out of a 5/4 (1 1/4" board). A board finished to 1 13/16" comes out of an 8/4 (2 inch) board. The following applies to all of our CRAFTpaks, PROpaks, and COMMONpaks:

4/4 finished to: 13/16"
5/4 finished to: 1 1/16"
6/4 finished to: 1 3/16"
8/4 finished to: 1 13/16"
10/4 finished to: 2 3/16"
12/4 finished to: 2 13/16"
16/4 finished to: 3 13/16"

What is the difference between Flat Sawn and Quartern Sawn lumber?

Flat Sawn boards are characterized by a cathedral grain that runs the length of the board. Quarter sawn boards should have mostly straight grain.

Do you have a minimum order size?

Our minimum for a custom quote is $250.00 per order before shipping. 20 BF is the minimum for our click and buy products available on our site.

How will my lumber arrive and which carriers do you use?

Your lumber will come neatly packaged in corrugated cardboard and clear wrap. Larger bundles may be steel banded to additionally secure the package. Your lumber may be banded with blocks and protected with plywood depending on the specie. We ship smaller bundles(8' and under) via UPS. All other orders are shipped via common carrier/LTL. Trust us, we'll find the cheapest rate we can!!!

Do you sell Ipe Decking packages?

Yes we do, but that requires a custom quote. Look at our pricing on our Ipe Deck Parts page. We assemble pre-grooved Ipe decking packages along with handrails, sub rails, balusters, the Ipe Clip Fasteners ©, etc. Please go to the Custom Quote tab and e-mail us to specify the size, lengths, and lineal, board, or square foot amount your project requires.

Do you sell figured lumber?

We sell all the figured lumber that we develop. On the Figured Lumber page you can view a picture and read the description of each board. Find the perfect board for your special project! Our inventory is not completely represented on this site, so please e-mail, call, or fax with any special inquiries.

Do you offer custom quoting?

Go to the Custom Quote tab and send us an e-mail containing any inquiry you may have. We will return your e-mail promptly with the availability and pricing. Our business hours are Monday through Friday 8am-5pm EST.

What is your Return Policy?

Go to the Contact Us tab and e-mail us with any inquiries concerning a return. All returns are subject to HardwoodToGo's acceptance. A $25 credit card fee will apply. A 15% re-stocking fee may apply(excludes damaged material during shipment). It is the responsibility of the customer to ship material back to HardwoodToGo(fees paid by customer). Any credit issued, is subject to HardwoodToGo inspection and acceptance. No credit will be issued on out-bound freight costs.

How do I cancel an order?

All sales made over the internet are considered final. You will be charged a 15% restocking fee if you cancel your order.

What is your telephone and/or fax number?

Our Hardwood To Go toll free number is (866)490-2505. Please feel free to call our sales representatives with any questions. You may also contact us using our toll free fax number at (866) 552-5956. Please note that our hours are Monday through Friday 8am-5pm EST.

What methods of payment can I use?

We accept all major credit cards including Visa, MasterCard, American Express, and Discover. We do not currently accept checks or establish lines of credit.

Pricing Policy

All prices on our website are subject to change. Prices on our click and buy material--PROpaks and CRAFTpaks--are valid for internet shopping only. Our other inventory supplied for a custom order will have a different price point.